December 31, 2014 at 07:10PM

To anyone who uses my Plex server I am really sorry that it will be down until Friday afternoon

December 30, 2014 at 06:52AM

Negative 10?! Wow, it hasn't been this cold in a very long time.

December 25, 2014 at 03:15AM

Have a very Merry Christmas! :) I hope you can spend this special time of year with your closest friends and family (or those you love ;).

December 17, 2014 at 06:15PM

Getting cake-wasted on Rum Cake! Thank you Laurel! It's DELICIOUS!

December 11, 2014 at 07:14AM

I do not miss this hospital waiting room. Just sayin. But here we are again waiting for surgery.

December 04, 2014 at 10:09PM

Had a great date night with my wife! It's been a LONG time since we were out alone. It was awesome! I love you, Rebecca!

November 26, 2014 at 09:32PM

Just got home from the greatest vacation! Thanks to Brandon and Jodi for opening their home to us and Sherida for hosting meals and spending a ton of money on sushi and dinner for us!! It was amazing! Thanks to BT and Kendra for a great lunch and light show! It was great to see the whole family and share the joy of a wedding! Thanks again for a great time! I just wish I could have stayed longer! Happy Thanksgiving! Love you all!

October 13, 2014 at 06:43PM

Ohana.

October 07, 2014 at 07:10PM

Chicken Wellington at Copper Rill. Amazing. Thanks for the recommendation! What a great anniversary dinner.

September 21, 2014 at 12:50PM

Jordan and I had a great time camping! Thanks Mat, Jenn and Tyler(?). It was super relaxing! And the campground was pretty cool. Beautiful trees. I love fall!

September 14, 2014 at 09:34AM

I love watching Property Brothers on HGTV, but sometimes I get a little too into it. This morning while I'm watching, they start demo on a ceiling and debris flies EVERYWHERE! What did I do? COVERED MY CEREAL! WTH?

September 11, 2014 at 07:34AM

Forgiving them is God's function. Our job is to simply arrange the meeting. -unknown author, but I back it 100%.

September 09, 2014 at 01:21PM

U2's new album is available on iTunes for FREE!! But only available on iTunes. Good/Bad? Give it a listen for yourself. I kinda like it.

September 07, 2014 at 09:01AM

Happy Birthday to one of the three amigos, Brian Leonard! Thanks for hosting this weekend! It's nice to hang out with you again! We'll do it again soon!

September 03, 2014 at 03:44PM

Is that a Samsung Galaxy Note 4 in your pocket.... Or are you just REALLY happy to see me?

August 16, 2014 at 06:48AM

Had a great time with Suz Anne Ritchie Walker and Elaine Lindholm Ritchie yesterday! Thank you both so much for coming over for dinner, it was so nice to be reminded why I don't invite people over very often. JK! Love you both! Thank you for everything you do! You are a great blessing to me and my family. <3

August 02, 2014 at 04:02PM

Fixing up to be a nice, relaxing day. *Fingers Crossed*

July 27, 2014 at 02:47PM

So far this month I've used 980 gigs of bandwidth when my cap is 300 gigs. I NEED MORE BANDWIDTH! @CableOne

July 20, 2014 at 02:25PM

Camping this weekend with the kids. We even got a couple locals wander thru camp. What a beautiful state we live in.

July 09, 2014 at 07:30PM

"Home ... isn't one thing, it's a collection of details that all contribute to tell the story of who we are..." -Tiny: A Story About Living Small

July 08, 2014 at 02:42PM

This one is in the archives of Best Cheyenne moments: 7-8-2010 Her: “Will you buy that cheesecake, PUUULLLLEEEASE?!?!” Me: “No.” 2 hours later Her: “Hey, you’ll never guess who called!” Me (after checking my phone and seeing NO missed calls): “Huh? Who called?” Her: “The cheesecake!! It’s mad and wants you to go buy it from the store!” Made me literally LOL.

July 04, 2014 at 09:34PM

Thank you Jenn for a great dinner! So nice to see you all again! Great company and even better food!

June 19, 2014 at 09:56AM

Found this ACTUAL description on a racecar looking mouse on Amazon! Made me literally LOL! "the classic appearance of color match, streamlined appearance grade and avant-garde, four-wheel drives lifelike image of the mouse is definitely designed to our unexpected, exquisite fine vividly before us. USB Interface plug and play. Quiet blue set off with bright red sports car the whole platform. Also this mouse both seductive portrait."

June 15, 2014 at 10:34PM

Some good stuff, some bad stuff but what an awesome weekend! Thanks Jenn Liberty-Knutson and Mat Knutson!

June 08, 2014 at 08:43PM

Found dog near Bird Addition 7pm in Shelley. Super cute girl. Please share so we can find her home.

June 08, 2014 at 02:47PM

Maiden voyage of my homemade camp trailer. It was so fun and relaxing! Just me and the wife, Rebecca Cazier Harada.

June 02, 2014 at 09:17PM

My doctor just informed me that my 79HD has been upgraded in severity to 80HD. And now I have to go on medication. SMH FML

May 01, 2014 at 09:48PM

I have a NEW PHONE NUMBER!! If you don't have it already, please msg me on FB or email me and I'll get it to you.

April 15, 2014 at 10:43PM

Pics of Becca at chemo.

April 07, 2014 at 10:56AM

I never knew I would love you so much, Rebecca! I feel so undeserving of what I have that I ache in spite it. You make my life so much better just for being you. Thank you. Thank you for allowing me to be part of your life and for being the biggest part of mine.

Beyond Customer Loyalty Programs: 7 Ways To Build Lasting Relationships

Business is about building lasting relationships, not bribery. So what does this mean for the future of customer service?

By Mikkel Svane 

Businesses talk a lot about customer loyalty. It makes sense: A person you can count on to buy from you again and again is more valuable than one who disappears after the first transaction.

But for many businesses, building customer loyalty means creating loyalty programs that reward repeat behavior. Buy our coffee 10 times and your 11th cup is free. But are your customers loyal because they want that free cup of Joe, or are they loyal because they truly enjoy your product and their interactions with you?

Companies need to face the new realities of the customer economy. Customer relationships matter more than ever, because your future revenue depends on those relationships lasting well beyond a single transaction.

In addition, the voice of the customer has never been louder; your customers have the power to bring you more business--or drive it away--via recommendations or rants that are amplified by social channels like Yelp.

Customer service interactions are becoming your primary means of creating true customer relationships. To be a successful business today, you must understand how relationships actually work, and how to build them. While the ways in which you do this may be specific to your business, here are some fundamentals about relationship-building that are universal:

1. Don’t overestimate your importance in the customer's life

You are not the center of the universe; you must listen to and consider the other person. The same is true of your organization. A person is not your customer, even when they're buying your product. It is a privilege for you to be in their life, not the other way around.

2. Consider the entire customer experience

Organizations, unlike people, tend to have terrible memories. The customer who buys a product in your store is the same one who writes in when that product breaks. Those two moments are connected, and you must recognize this.

3. Recognize the right relationships and adapt

Not everyone you meet will be your best friend. Some people are great dinner party guests, some are lifelong friends, and others just get a wave when you see them in the neighborhood. The goal is to have the right relationship with each individual. This requires becoming skilled at reading people. Figure out how to accept and improve the relationships you have, and say “no” when a relationship is unhealthy.

4. Be something actual humans can relate to

Given the choice between a faceless monolith and an organization that communicates directly and simply, consumers will always choose the latter. It is not just okay for your organization to have personality, it is vital. When there is an incredible amount of choice in the market, personality helps people identify which organizations they want to interact with.

5. Be transparent

People relate to organizations that are open and honest. Give your customer the information you have--good or bad. We are fighting against years of people feeling like companies are somehow screwing them over with hidden pricing and confusing return policies. The only way to establish trust and loyalty is to show your cards.

6. Empower your people to do what’s best

Allow and encourage your employees to act like people. We have been training customer service reps to act like machines--fake smiles, scripts, compulsory "have a nice days.” Little mistakes or inefficiencies will inevitably occur when you allow people to make their own decisions, but the business can embrace these as the very things that make the business easier to relate to.

7. Put a face to your customers

Your customer relationships are easy to ignore when they're the sole responsibility of your sales or support people. When you can put a face on the person who is truly frustrated, your employees realize that this could just as well be their neighbor. Make customer relationships a shared responsibility for your entire organization.

Relationships are not easy. Some will say that relationships can and should be managed. They will give you acronyms that promise to solve all your relationship troubles. But unfortunately, in business, as in life, relationships cannot be managed.

And while a business-customer relationship is not the same as a personal one, all relationships are personal on some level. When a person buys a product, they are buying the product of a group of people; when they email the organization, it is a person who responds; and when they decide whether to return to an organization again, they are one person making a decision.

Focus on that person.

March 20, 2014 at 09:31PM

I accidently tripped an old lady. I meant to say "I am so f***ing sorry" and "are you ok?" but what came out was "ARE YOU F***ING SORRY?!"

March 13, 2014 at 09:45PM

Look, I need sushi... Who wants to buy the stuff for me to make sushi and bring it over to my house this weekend? I'll make all you can eat (and all I can eat). Please, I'm having a serious need for sushi and need someone to flip the bill!! Any takers? *wink*

March 08, 2014 at 02:14PM

MAN I make some good sushi! Miss you Sherida Harada, Samantha Maxey

February 27, 2014 at 10:05AM

Oh god... I think I might be a VEGAN! I've decided that I prefer cows that eat grass only... so basically I only eat vegan cows, does that make me a vegan? That IS how it works, right? Happy Friday Eve, Ya'll!

February 25, 2014 at 10:07PM

I don't trust atoms... they make up everything! HA!

February 19, 2014 at 04:44PM

A moment I have been waiting for half my life just happened today. My baby sister called to ask MY advice!! Bucket list item 34 complete!!!

February 17, 2014 at 07:08PM

When you think about how huge the earth is and how it's just a fraction the size of the sun... which is just a speck of dust in the entire universe... It's really easy to rationalize eating an entire cake. What ya gonna do?

Do you ever just want to be seen. Perhaps the way that your mother sees you? You know, in the way that "you can do no wrong" or the "you're beautiful no matter what". In the unconditional way that no one else will ever see you. Is it possible to grow into that? Is it possible to be tortured enough that you just really fall into someone so much that you just can't let go?

someone knows you are better than you are letting on.

someone knows you can be more.

someone knows that you would never hurt even a tiny animal.

someone knows that you yearn to be wanted, loved, adored.

someone knows that you can't breathe.

someone has been trying to help you.

everyone has their own battles.

Do you ever feel like know one knows the 'real' you? The you who secretly loves to dance like a retarded ape when you're alone. The you who hid your crush from everyone for a reason that you can't even find. The you who quietly listens to music that only you understand.

Why can't you save anybody?

why can't you be someone else?

why can't you just leave?

Do you ever feel sad when everyone around you is happy? Do you ever feel invisible because of it? Do you ever want to scream when the room is more silent than you've ever heard? Do you ever feel hurt so deep in your core that you just cry uncontrollably without a logical reason? Do you ever feel so undeserving of what you have that you ache in spite of yourself?

Sometimes tears sting worse than the pain in your heart but most times it pales in comparison to the roar coursing through your body.

Sometimes kissing feels like a fire in your body but most times it pales in comparison to the passion you seek.

Sometimes secrets can be the thing that holds you together while other times they can be the thing that keeps you from being whole.

Sometimes the pain can blind you from feeling the joy of your surroundings and realizing the love that exists there.

Sometimes the wind in your hair breathes life into your soul but most of the time it's just annoying to have your hair flapping around.

I have only one real question... what does all this mean? What does it all mean to you? Because in the end the only one who can fully understand you is you.

January 25, 2014 at 11:10AM

I know this is gonna make me sound like such a chic, but I just finished hemming my new pants and I gotta say, "I am FREAKIN Awesome!" Afterwards I even asked myself, "Brian, Will you accept this rose?" And I said YES!! HA!

January 23, 2014 at 09:19PM

I have prepared rolled ham and cream cheese with olives, then devoured them like sheep to a pack of wolf. They were delicious. Sherida Harada is to blame! That's my story and I'm sticking to it. #delicious #HashtagsRstupid

January 07, 2014 at 04:57AM

I have been up since 3:30am! Stupid numb arm and back pain! I'm so stinking tired but I can't sleep like this!

January 05, 2014 at 10:08PM

Just ate a chocolate with carmel! #ROLO