Tuesday, August 04, 2015
August 04, 2015 at 06:30PM
While I'm ranting: MATTRESS FIRM on Hitt, just made my shit list. Here's why: First impression: nice staff, knowledgeable, seemed concerned with getting me the best bed for ME without trying to sell me unnecessary overpriced things. Where they failed was not telling me about the 'hidden' fees they charge. If you do the "90 days same as cash" option it's $50. What part of "same as cash" means that I should have to pay an EXTRA $50?! I declined and stated that I would pay with my debit card. AFTER they ran my debit card for the full price of the mattress/pillow/frame and whatever else, they tell me, "sign here" and I see MORE FEES that I wasn't told about! This time it was $150!! I asked what it's for and they said, "It's just a small restocking fee if you don't like the mattress". But two days ago when I ASKED about the return policy if I didn't like it NO ONE said a dang thing about any fees. That was when I should have been told about it... NOT AFTER I PAY FOR THE F
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