Family Abuse!

Customers phone not working...
He complains to sister...
Sister is VERY nice and agrees to call tech support on his behalf.
He's at home. She's at home. They do not live together, or even in the
same city!
I'm on the phone with her, she's texting him. And he's replying by text
to her.
It's taking FOREVER!
She's waiting for him to text. She's impatient, but keeps waiting.
Did I mention that she is a very nice person.
She's screaming at the phone, waiting for his text. "What the hell can
you possibly be doing?! It was a Yes or No question!"
She's really mad now.
Then I hear, "GOD DAMNIT" followed by a loud crashing sound and the
phone line goes dead.
I think the lady threw her own phone. Good going, dumbass, now you have
no way to call us either.
Do you have another family member that will call in so you can text?